Return and Refund Policy

At Ternstka, we pride ourselves on our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be in new, unused, unwashed, and undamaged condition.

• Original tags must be attached.

• Items must be in their original packaging.

• A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

1. Initiate your return: Please contact our customer support team at service@ternstka.com.

2. Indicate details: Let us know the items you would like to return and the reason for the return.

3. Wait for instructions: Our team will provide the necessary return shipping instructions and address.

Please note our warehouse address for returns: UNIT B32, 11/F.，WONG KING IND BUILDING, NO.2 TAI YAU STREET.,SAN PO KONG HONG KONG

Prepare Your Return

• Package the item(s) securely in the original packaging.

• Ensure items are free of stains, makeup, deodorant, or signs of wear.

• Include all original accessories and documentation.

Ship Your Return

• Send the package to the address provided by Customer Service.

• We recommend using a trackable shipping method.

• Keep your proof of postage and tracking number for your reference.

Refund Process

• Most returns are processed within 5–7 business days after receipt at our warehouse.

• Refunds are typically issued within 14–21 business days of receiving your return.

• The refunded amount will include the cost of the item(s) and any applicable sales tax.

• Shipping costs are generally not refunded unless under extenuating circumstances.

• Refunds will be issued to the original form of payment. The timing of the refund's appearance on your statement depends on your financial institution.

• Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

• A $10 return fee will be deducted from your total refund amount.

Return Shipping Cost

• For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.

• If you received a damaged or incorrect item,Ternstka will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.

• We are not liable for returned packages that are lost or stolen in transit.

Exchanges

• We do not offer direct exchanges.

• You are welcome to return your item(s) and place a new order for your desired size or color.

Non-Returnable Items

• Items that have been worn, altered, laundered, or damaged after receipt.

• Items returned without original packaging or tags.

• Items received after the 30-day return window.

Reserved Rights

Ternstka reserves the right to:

• Limit or refuse returns from customers with an excessive returns history indicative of "wardrobing."

• Limit or refuse returns with a history of returning worn, altered, laundered, damaged, or incomplete items.

• Refuse service to any customer due to suspected fraudulent or criminal activity.

• Discard any non-Ternstka items sent to our Distribution Center.

Questions or Concerns

If you have any questions about our Return & Refund Policy, please contact our Customer Service team at service@ternstka.com.

By purchasing from Ternstka, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.